How to Fix the “We can’t sign into your account” Error on Windows 10?

Microsoft accounts allow you to take advantage of benefits otherwise not available to Windows 10 users. This includes syncing across devices, apps like Calendar and Microsoft Office, and so on. However, when signing into your account, you might see the following error pop up on the screen: “We can’t sign into your account”.

Don’t panic — we’re here to help you. After you make sure that you did type in all of your login credentials right, give our article a shot and attempt troubleshooting the error. No expertise is required. Resolve issues with signing into your Microsoft account, including password verification and locked accounts.

What is the “We can’t sign into your account” error? What causes it?

Windows 10 users report seeing this error when trying to sign in to their Microsoft accounts, not to be confused with local user accounts. This makes it nearly impossible to use many Microsoft apps such as the critical Office suite or planners like Calendar.

Although Windows 10 can be used without signing into a Microsoft account, it’s still recommended that you don’t leave this error unchecked. The benefits of using an actual Microsoft account are far too great to sacrifice.

Because Windows 10 is such a huge operating system, nearly every issue can have multiple causes. It’s not different even with the “We can’t sign into your account” error.

After the installation of major Windows 10 updates, many users have reported encountering the issue, making it the most common cause of the problem.While updates fix a great number of bugs, they can cause new ones just as easily.

Others report that they get the error when using specific antivirus applications, such as Avast Antivirus or Malwarebytes. Although there is no definitive answer as to why antivirus software interferes with Windows 10, it may still be the cause of this rather frustrating issue.Let’s see how you can fix this error within no more than a few minutes!

How to fix “We can’t sign into your account.”

Prerequisites

Before we begin repairing your device, there are some prerequisites that need to be addressed to ensure a smooth process.

• Backup your data.(Optional) Before starting to fix this mistake, we strongly advise that you backup all of your important data to an external device. We highly recommend saving all essential data on an external drive before attempting to fix this error.A few of the options below call for you to change account settings, which in certain cases may result in data loss.
• Your user folder is saved in the C:\Users directory on your computer. We recommend creating a backup of this folder to ensure the safety of your important files and documents.
• Get into the administrator’s account. . Some of the fixes below require administrator access to execute. This means that you should use a local account with administrator privileges.

Once those two procedures are finished, you can begin troubleshooting. There are multiple ways to correct this error. We suggest trying all of them and determining which one works best for your configuration. There are many different approaches to deal with this error, and we recommend you try them all and see which one works for your system. That way, you will always know which approach to use if the mistake recurs later.

First solution: restart your gadget

First, let us try the simplest and, most of the time, least effective fix for the error: restarting your computer. . Microsoft even suggests giving your computer a few restarts and attempting to log in each time.

Some users claim that doing this resolves the “We can not sign into your account” problem, however many others who have tried it also claim it is a scam.

It is time to move on to more advanced remedies if you were still unable to access your Microsoft account even after several reboots.

Solution 2: Turn off your antivirus program for a while.

Antivirus software is notorious for introducing numerous problems into your operating system. Owing to their extensive feature set, there is a chance that a setting will clash with Windows 10 and result in issues with your Microsoft account.

In this case, your best bet is to turn off your antivirus software for a while and see if that resolves the problem. To stop any antivirus software on Windows 10, follow these steps:

1. To access Task Manager, right-click on an empty area in your taskbar and select it.

2. Click the More details button located in the lower left corner of the window if you launched in compact mode.

3. Using the picker in the Task Manager’s header section, navigate to the Start-up tab.

4. Here, you may view every program that launches in tandem with your computer. Find your antivirus program and give it a click.

5. In the Task Manager, click the Disable symbol that is now visible in the lower-right corner.

6. Give your machine a restart. The ability to launch your antivirus program automatically will be removed, allowing you to attempt signing into your Microsoft account.

You should suspect that your antivirus program is the source of the problem if you can easily get into your Microsoft account. If logging into your Microsoft account is easy, your antivirus might be the culprit.Make contact with the relevant customer support.

Use the System File Checker as the third option.

Many of the peculiar problems with Windows 10 can be resolved by the System File Checker, or SFC, which checks and restores corrupt system files. All you have to do is type in a short command and press enter; everything else is almost automated. Observe the magic occur by following our instructions.

1. Simultaneously press the Windows + R keyboard keys.

2. Input “cmd” and hit the keys Ctrl + Shift + Enter.

3. To launch Command Prompt with administrative privileges, click “Yes”.

4. Without using quotation marks, type “sfc /scannow” and press Enter.

5. Await the System File Checker’s scan and repair of any problems with your device.

Option 4: To resolve the problem, utilize the Registry Editor.

Here’s how to use the Registry Editor to resolve the problem. Before trying to make any changes here, it is advised that you heed our advice and make a backup of your files because we will be altering the registry.

1. Simultaneously press the Windows + R keyboard keys.

2. After entering “regedit,” press the OK button. By doing this, the Registry Editor will open.

3. Utilize the arrow icons to navigate. Computer\HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities is the path you must take.

4. Find a subdirectory whose name corresponds to the email address associated with your account, then right-click and select Delete.

5. Once you have closed the Registry Editor, try adding your Microsoft account again.

Solution 5: Use the Command Prompt to execute a command.

Windows commands are incredibly powerful, but many users dislike using them because entering the incorrect command can make your device even more error-prone. in Windows, and many people resent using them as inputting the wrong command may cause even more errors on your device. You may, however, put your trust in us because all you need to do is copy and paste the correct instructions we provide you; this method is very safe to use.

1. Use Command Prompt to start your computer in Safe Mode. If you don’t know how to do this, follow this video tutorial.

2. Enter the following commands on Command Prompt, hitting Enter after each line:

• /add useraccountname mypassword net user
• administrators of net localgroups useraccountname /add
• concfg*net share:\\\\/grant:useraccountname,full
• net user useraccountname

3. After a standard device restart, try logging into Microsoft once more.

Update Windows 10 as the sixth solution.

If the aforementioned solutions proved ineffective, we advise that you just update your operating system. This could resolve any system issues preventing Windows 10 from allowing you to sign into your Microsoft account. Here’s how to accomplish this.

1. Using the Windows + I keyboard shortcut or the Start menu, open the Settings application.

2. On Update & Security, click.

3. To verify the availability of Windows updates, access Settings, navigate to Update & Security, and select “Check for updates” within the Windows Update section.

4. In the event that a fresh update is discovered, select Install.

We hope that you were able to resolve the “We can not login in to your account” difficulty on Windows 10 by following our instructions. Take pleasure in utilizing your computer as it was designed to be used: with pleasure.

Synopsis: Solutions for “We are unable to log into your account”

1. Give your gadget a restart.

2. Turn off your antivirus program for a while.

3. Use the System File Checker as the third option.

4. To resolve the problem, use the Registry Editor.

5. Utilize the Command Prompt to execute a command.

6. Update Windows 10 is the sixth solution.

FAQ: I am unable to log into my Microsoft account

What should I do if I can not log into my Microsoft account?

Choose your sign-in problem.

1. Problem with the password or verification: You will need to reset and retrieve your account if you can not obtain a verification code, can not remember your password, or can not input it correctly.

2. If you forget your username, select “forgot username” on the sign-in screen and follow the instructions to retrieve your account.If you are sure that you have entered the correct username but still can’t log in, then you can use this option to regain access to your account.

3. Account locked: If you get a notification that your account has been locked, it is possible that something related to it violated Microsoft’s terms of use. To unlock your account, please sign in and obtain a security code.

4. Can’t sign in to Windows device: You can try signing in with a different device with help from Windows Hello, resetting your PIN, or managing accounts on your device.

I am not receiving the code to reset my password. How should I proceed?

1. Does the unknown number call or text blocker on your phone work? When your phone is unblocked, select I do not have a code. Get a new security code after that.

2. Your security code may have been sent to your garbage bin by your email. Use the code you discover in your rubbish folder to see if there is a message from Microsoft account.

3. Is your phone number typed accurately, with the digits appearing in the correct sequence? If the phone number is typed incorrectly, try adding it once more.

4. Did you enter your email address correctly? If not, please type the correct email address.

Why can not I check in using my Microsoft account?

The system may not be accepting your log-in credentials if you are unable to access your Microsoft account (also known as Windows Live ID). This could be due to incorrect account name, password, or both.

What is the process to retrieve my Microsoft account?

Reopen your Microsoft account.

1. Sign in by visiting account.microsoft.com.
2. It will require you to get and input a security code. Your account will be reopened after the code has been entered.